How Can We Help You?

Explore our frequently asked questions below.

Product

What is the best temperature to store evree?

Store your evree at room temperature — ideally between 70–74°F (21–23°C) for best texture and experience.

What is the shelf life of evree?

evree has a shelf life of about 1 year — though chances are, you and your partner will use it up long before then.

Can evree be used with condoms and/or sex toys?

evree is free from silicones, but it has not been tested for compatibility with condoms or sex toys.

Can I use evree when trying to conceive?

evree is made with 100% natural ingredients and is free from parabens, phthalates, petroleum, gluten, sulfates, and dyes. As with any new product, we recommend consulting your doctor if you have concerns.

Can I take evree in a carry on bag when traveling?

Absolutely! evree is intentionally packaged in a 3.4 oz jar — perfectly sized to meet TSA carry-on requirements.

Orders

I didn’t get a confirmation email — what should I do?

Double check your spam or promotions folder. Still nothing? Reach out to us and we’ll confirm your order manually.

Can I add another item to my order?

If your order hasn’t been processed yet, we can help! Contact us as soon as possible and we’ll try to combine it.

My order shows as delivered but isn’t here — what now?

Sometimes carriers mark packages delivered a little early. Give it 24 hours, then contact us if it’s still missing.

Shipping & Delivery 

How long does shipping take?

Orders are usually delivered within 3–4 business days after shipping. You’ll get a tracking link once it’s on the way.

Do you offer express or same-day shipping?

At the moment, we only offer standard shipping. We’re working on faster options for the future.

Is the packaging discreet?

Yes! All orders ship in plain, unbranded packaging for your privacy.

Can I change my shipping address after ordering?

Only if the order hasn’t shipped yet. Please reach out ASAP and we’ll do our best to help.

Returns

What’s your return policy?

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns. Please get in touch if you have questions or concerns about your specific item.

What if my product/ packaging is damaged?

Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Do you have a warranty?

Our products and services are provided "as is" without any warranties, unless expressly indicated otherwise.  Evree disclaims all warranties, express or implied, including but not limited warranties of merchantability, fitness for a particular purpose, and non-infringement.  We do not guarantee that our product or services will be free from defects, reliable, or meet your specific requirements. The use of our products and services is at your sole risk. 

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