Help Center
Answers to the questions we hear most, about the cream, your order and returns. Can’t find yours? Send us a message and we’ll write back.
Product questions
How evree works, what’s in it, and how to use it safely.
What is evree?
An intimate massage cream made from plant butters and oils. It’s solid in the jar and melts into a silky oil as soon as it touches warm skin, so there’s no stickiness and no shower after.
How do I use it?
Scoop a little with your fingertips and give it a second. Your body heat melts it into oil. Start with a light layer and add more as you go. Use it for massage, for intimacy, or both.
Is it safe for intimate use?
Yes, evree is made for intimate use. It’s made from plant butters and oils, with no added fragrance and no parabens, phthalates, petroleum, silicone, sulfates, dyes or gluten.
Could I be allergic to anything in it?
Every jar contains sweet almond oil (a tree nut) and coconut oil, so please don’t use evree if you or your partner has a nut or coconut allergy. If your skin is sensitive, try a little on your inner arm first, or choose Unflavored.
What do the blends smell and taste like?
Pineapple Orange is a tropical paradise. Coconut Lime is a creamy indulgence. Both taste lightly of real fruit, never chemical, and neither has added fragrance. Unflavored has no smell or flavor at all.
Can I use it with condoms or toys?
Not with latex or polyisoprene condoms. Oils weaken them and can make them break. If you rely on condoms, choose polyurethane ones or save evree for another night. With toys, check the maker’s care instructions, since oils can affect some materials.
Can I use it while trying to conceive?
We don’t recommend it. evree isn’t made to be fertility-friendly, so skip it while you’re trying to conceive.
How long does a jar last?
It depends on how often you use it. Most customers tell us a 3.4 oz jar lasts a few months, because a little goes a long way.
How should I store it?
Keep it at room temperature with the lid on, ideally 70 to 74°F (21 to 23°C). If it softens on a warm day, it firms back up somewhere cool.
How long does it keep?
evree has a shelf life of about 1 year, though chances are you’ll use it up long before then.
Can I take it on a plane?
Yes. evree comes in a 3.4 oz jar, sized to meet TSA carry-on rules.
Orders, shipping and returns
Where your order is, how it ships, and what to do if something isn’t right.
Orders
I didn’t get a confirmation email. What should I do?
Double check your spam or promotions folder. Still nothing? Reach out to us and we’ll confirm your order manually.
Can I add another item to my order?
If your order hasn’t been processed yet, we can help. Contact us as soon as possible and we’ll try to combine it.
Can I change my shipping address after ordering?
Only if the order hasn’t shipped yet. Please reach out as soon as possible and we’ll do our best to help.
How can I save?
Build a 3 Pack with any three jars and save $20, or subscribe and save 10% on every jar, delivered every 2, 3 or 4 months.
Shipping and delivery
Is shipping free?
Shipping is free on orders over $55.
How long does shipping take?
Orders are usually delivered within 3 to 4 business days after shipping. You’ll get a tracking link once it’s on the way.
How will my order arrive?
In plain, unbranded packaging with nothing on the outside that says what’s inside. We ship with USPS and email you a tracking number. If your order doesn’t arrive or arrives damaged, email us at evreesensation@gmail.com.
Do you offer express or same-day shipping?
At the moment, we only offer standard shipping. We’re working on faster options for the future.
My order shows as delivered but isn’t here. What now?
Sometimes carriers mark packages delivered a little early. Give it 24 hours, then contact us if it’s still missing.
Returns
What’s your return policy?
Because evree is a personal care product, we don’t accept returns. If you have a question or concern about your order, please get in touch.
What if my order arrives damaged or wrong?
Please check your order when it arrives and contact us right away if anything is damaged or you received the wrong item, so we can make it right.
Do you offer a warranty?
Our warranty terms are in our Terms of Service.
Contact us
Send us a message and we’ll reply by email. You can also write to us at evreesensation@gmail.com.
